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Shipping & Returns

Shipping

Delivery in Singapore

Free delivery for orders S$ 50.00 and above within Singapore only. 
A delivery charge of S$ 8.00 will apply for orders below S$ 50.00.

Orders within Singapore normally arrive within 3 working days from when your order is received. 

Policy & Terms

Prices are inclusive of 7% Goods and Service Tax (GST).

Shipping fees are non-refundable. If you refuse any shipments from essliv.com, you are responsible for the original shipping charges plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.

Working days are Mondays through to Fridays excluding Public Holidays.

Delivery times might take longer during sale periods, holidays and bad weather.

Return Policy

Our warehouse and delivery personnel take great care in delivering our products to you, but should your order arrive damaged, please email us within 24 hours of delivery.

We put a lot of effort into choosing what we feel will be the best products for you. If in the event you are not completely satisfied with the products you receive from us, please return the item unopened and in undamaged packaging within seven days of purchase to the following address:

Essential Living Warehouse
196 Pandan Loop
#05-15 Pantech Business Hub
Singapore 128384
 
If you would like clarification on any issues, please contact our 
support personnel 

 

 

Overseas Orders

Countries Serviced

 

Australia

Bhutan

Brunei

Cambodia

China

Hong Kong

India

Indonesia

Germany

Japan

Macau

Malaysia

Myanmar

New Zealand

Philippines

Russia

Sri Lanka

South Korea

Taiwan

Thailand

United Kingdom

Vietnam

 

If you are situated in another country, please use our contact us page to email us.

 

 

 

Order Size

 

  1. Overseas orders are currently limited to 2kg in weight by our courier company DHL for us to receive competitive rates.
  2. If you wish to place an order greater than 2kg, please contact support@essliv.com with your order and we will arrange a quote for you.
  3. Our Soy and Almond milks are excluded from overseas orders as it is generally not price competitive to supply them to you by courier.

 

Delivery Times

 

Delivery times are normally between 3 to 14 days for most countries, though in some cases it could stretch to as long as 21 days plus.

 

Import Taxes & Duties

 

Orders that are imported may be subject to customs duties and other charges levied by the destination country. All such additional charges must be borne by the recipient.

 

Damages & Returns

 

Our warehouse team take great care in ensuring our products are well packaged, but should your order arrive damaged, please email us within 24 hours of delivery.

 

If you wish to return a product, this can be done within seven days of receipt. Products need to be returned unopened and in undamaged packaging. Delivery fees are not refundable and costs relating to the return of the product are for the account of the customer.

 

 

 

Tracking Orders

 

Upon despatch of your order, you will receive a DHL tracking number. Delivery status can be checked here