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Shipping & Returns

Shipping

Shipping for Orders in Singapore

Free delivery for orders S$30.00 and above within Singapore only.
A delivery charge of S$8.00 will apply for orders below S$30.00.

Orders within Singapore should reach their destination within 3 working days from when the order is received.

Shipping for Orders in South-East Asia & Australia
Please email us your order. We will quote you delivery charges depending on the size and weight of your order.

Overseas orders normally take between 3-21 days to deliver. This is subject to delivery method, location and customs clearance of the relevant country.

Tax & Duty

Please note that it is the responsibility of the customer purchasing the product(s) to cover any costs relating to any import taxes and/or customs duties and any other similar charges incurred during the importation process of the product into their country.

Tracking your Order

For orders within Singapore, you can contact us here for your delivery status.
For other countries, we will send you your tracking number via email.

Policy & Terms

Prices are inclusive of 7% Goods and Service Tax (GST).

Shipping fees are non-refundable. If you refuse any shipments from essliv.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.

Working days are Mondays through to Fridays excluding Public Holidays.

Delivery times might take longer during sale periods, holidays and bad weather.



Return Policy

We put a lot of effort into choosing what we feel will be the best products for you. If in the event you are not completely satisfied with the products you receive from us, please return them within seven days of purchase to the following address:

Essential Living Warehouse
196 Pandan Loop
#05-15 Pantech Business Hub
Singapore 128384
 
If you would like clarification on any issues, please contact our support personnel
 
Our warehouse and delivery personnel also take great care in delivering our products to you, but should your order arrive damaged, please email us within 24 hours of delivery.